Customer Support Admin (Hybrid) – Sponsored Projects

University of Texas; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid Telework Eligible

Job summary

The University of Texas at Austin's Office of Sponsored Projects seeks an Administrative Assistant, Customer Support, to provide frontline intake, ticketing, and customer service. You will route requests, track status, and maintain professional communication across teams.

The role supports onboarding/offboarding, records management, and departmental operations, enabling senior staff to focus on governance and program administration. Eligible for Hybrid Telework.

Qualifications

• High school graduation or GED.
• 1 year senior office support or 3 years admin experience.
• Experience with Microsoft Office and 365.
• Strong organizational and time management skills.
• Excellent verbal and written communication.
• Demonstrated customer service and interpersonal skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to maintain confidentiality and exercise judgment.
• Education/experience may be substituted as appropriate.

Responsibilities

• Act as primary intake coordinator for OSP’s enterprise mailbox.
• Monitor central mailbox, route requests to teams.
• Maintain professionalism and customer service excellence.
• Track service requests and generate routine reports.
• Provide onboarding/offboarding administrative support.
• Support general departmental operations and events.

Skills

Customer service

Microsoft Office

Organization

Communication

Education

High school diploma or GED

Tools

Ticketing systems

SharePoint

Microsoft Teams

Outlook

Job description

The University of Texas at Austin's Office of Sponsored Projects seeks an Administrative Assistant, Customer Support, to provide frontline intake, ticketing, and customer service. You will route requests, track status, and maintain professional communication across teams.

The role supports onboarding/offboarding, records management, and departmental operations, enabling senior staff to focus on governance and program administration. Eligible for Hybrid Telework.