Frontline Customer Support & Admin for Sponsored Projects

Phase2 Technology; Austin (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Employer-paid medical coverage

Retirement contributions

Paid vacation and sick time

Paid holidays

Hybrid Telework

Job summary

The University of Texas at Austin’s Office of Sponsored Projects is seeking an Administrative Assistant, Customer Support to serve as the front-line support for the office. Immediate start and a 40-hour work week in Austin, TX are anticipated.

This entry-level role handles intake, ticketing, and coordination, enabling senior staff to focus on governance and program administration. Hybrid telework is available per benefits.

Qualifications

• High school graduation or GED.
• 1+ year of senior office assistant level experience or 3+ years of administrative experience.
• Experience with Microsoft Office and Microsoft 365.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Demonstrated customer service and interpersonal skills.
• Ability to prioritize multiple assignments and meet deadlines.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Serve as the primary intake coordinator for OSP's enterprise mailbox.
• Monitor central electronic mailbox and route incoming requests; front-line customer service.
• Ensure requests are acknowledged, tracked, and escalated as needed.
• Coordinate communication between customers and support teams.
• Assist with service-response improvement initiatives.
• Maintain operational intake system and generate routine reports.
• Coordinate onboarding/offboarding checklists with other teams.

Skills

Strong organizational skills

Time-management

Excellent verbal and written skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft 365

Job description

The University of Texas at Austin’s Office of Sponsored Projects is seeking an Administrative Assistant, Customer Support to serve as the front-line support for the office. Immediate start and a 40-hour work week in Austin, TX are anticipated.

This entry-level role handles intake, ticketing, and coordination, enabling senior staff to focus on governance and program administration. Hybrid telework is available per benefits.