Hybrid Customer Operations Lead (Austin)

BioSpace; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

A leading health organization is seeking a Supervisor for Customer Service located in Austin, Texas. The role involves overseeing a team to enhance customer operations, ensuring performance metrics are met, and driving process improvements. Qualified candidates should have a background in customer service management and experience with relevant tools like SAP and Salesforce. The position offers a hybrid work model and a comprehensive benefits package.

Qualifications

• 2+ years of experience in a client-facing role with similar function.
• 3+ years of experience in a leadership role managing direct reports.
• Proven ability to build strategic relationships and influence stakeholders.

Responsibilities

• Lead, mentor, and guide the team of Associate Account Managers.
• Measure and communicate department KPI attainment.
• Oversee email and phone queues daily for optimal support coverage.

Skills

Strong verbal and written communication skills

Project management skills

Data analysis

Adaptability

Education

Bachelor's degree from an accredited college or university

Tools

SAP

Salesforce

Microsoft Office Suite

Job description

A leading health organization is seeking a Supervisor for Customer Service located in Austin, Texas. The role involves overseeing a team to enhance customer operations, ensuring performance metrics are met, and driving process improvements. Qualified candidates should have a background in customer service management and experience with relevant tools like SAP and Salesforce. The position offers a hybrid work model and a comprehensive benefits package.