Customer Support Admin – Hybrid Telework

utaustin; Austin (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Retirement contributions

Paid vacation

Paid holidays

Hybrid telework

Job summary

The University of Texas at Austin's Office of Sponsored Projects is seeking an Administrative Assistant, Customer Support to serve as the primary front-line contact and handle centralized intake, issue tracking, and routine administrative tasks. This entry-level role supports onboarding/offboarding, maintains service logs, coordinates communications, and helps ensure timely responses.

The position offers 40 hours weekly, non-exempt status, and eligibility for hybrid telework along with

Qualifications

• Front-line customer service experience.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple communication channels (email, phone).

Responsibilities

• Serve as the primary intake coordinator for OSP's enterprise mailbox.
• Monitor central mailbox and route requests from departments.
• Ensure service requests are tracked and escalated appropriately.
• Support onboarding and offboarding activities for employees.
• Provide general administrative support for departmental operations.
• Assist with events and training sessions.

Skills

Customer service

Communication

Office administration

Tools

Microsoft Office

Email management

Job description

The University of Texas at Austin's Office of Sponsored Projects is seeking an Administrative Assistant, Customer Support to serve as the primary front-line contact and handle centralized intake, issue tracking, and routine administrative tasks. This entry-level role supports onboarding/offboarding, maintains service logs, coordinates communications, and helps ensure timely responses.

The position offers 40 hours weekly, non-exempt status, and eligibility for hybrid telework along with