Customer Support & Account Liaison

Airtomic-LLC; Franklin (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Airtomic Ducting Solutions in Franklin, Indiana seeks an Account Management Support professional to handle quoting, status reports, pricing maintenance and data entry while serving as the primary contact for assigned customers. The role focuses on delivering excellent customer service and ensuring timely, accurate information across orders and communications.

Ideal candidates will balance multiple tasks in a fast-paced environment, maintain strong interpersonal skills, and leverage MS Office to

Qualifications

• High School Diploma or equivalent experience.
• Able to multitask and work under pressure in a fast-paced industry meeting established timelines.
• Excellent verbal, writing, listening and interpersonal skills.
• Detail oriented and organized.
• Proficient with Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong analytical and decision-making abilities with informed risk taking.

Responsibilities

• Support the Account Management Team with customer interaction for quoting, status reports, pricing maintenance, data entry, customer order inquiries, paperwork issues.
• Act as a point of contact between the assigned customer base and Airtomic Ducting Solutions.
• Assures we meet customer needs and provide the highest level of value to the customer at all times, achieving optimum financial expectation for Airtomic and RBC Bearings, while maintaining current accounts.
• Communicate technical information to the customer.
• Manage OEM customer portals and metrics.
• Perform all other duties as required.

Skills

Multi-tasking

Communication skills

Detail orientation

MS Office

Analytical skills

Decision making

Education

High School Diploma

Bachelor's or better

Tools

Microsoft Office

Job description

Airtomic Ducting Solutions in Franklin, Indiana seeks an Account Management Support professional to handle quoting, status reports, pricing maintenance and data entry while serving as the primary contact for assigned customers. The role focuses on delivering excellent customer service and ensuring timely, accurate information across orders and communications.

Ideal candidates will balance multiple tasks in a fast-paced environment, maintain strong interpersonal skills, and leverage MS Office to