Customer Service Representative

Airtomic LLC; Franklin (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Airtomic Ducting Solutions in Franklin, Indiana seeks an Account Management Support professional to handle quoting, status reports, pricing maintenance and data entry while serving as the primary contact for assigned customers. The role focuses on delivering excellent customer service and ensuring timely, accurate information across orders and communications.

Ideal candidates will balance multiple tasks in a fast-paced environment, maintain strong interpersonal skills, and leverage MS Office to

Qualifications

• High School Diploma or equivalent experience.
• Able to multitask and work under pressure in a fast-paced industry meeting established timelines.
• Excellent verbal, writing, listening and interpersonal skills.
• Detail oriented and organized.
• Proficient with Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong analytical and decision-making abilities with informed risk taking.

Responsibilities

• Support the Account Management Team with customer interaction for quoting, status reports, pricing maintenance, data entry, customer order inquiries, paperwork issues.
• Act as a point of contact between the assigned customer base and Airtomic Ducting Solutions.
• Assures we meet customer needs and provide the highest level of value to the customer at all times, achieving optimum financial expectation for Airtomic and RBC Bearings, while maintaining current accounts.
• Communicate technical information to the customer.
• Manage OEM customer portals and metrics.
• Perform all other duties as required.

Skills

Multi-tasking

Communication skills

Detail orientation

MS Office

Analytical skills

Decision making

Education

High School Diploma

Bachelor's or better

Tools

Microsoft Office

Job description

Located in Franklin Indiana, Airtomic Ducting Solutions is a growing ducting aerospace solutions provider. Our dynamic team works closely together to support our customers and to ensure success of our business. We focus on providing our employees with opportunities to learn and grow. We provide our customers with best in class service. We strive understand our customers, market and product to maximize our results.

Position Summary:
Support the Account Management Team with customer interaction for quoting, status reports, pricing maintenance, data entry, customer order inquiries, paperwork issues. Act as a point of contact between the assigned customer base and Airtomic Ducting Solutions. Assures we meet customer needs and provide the highest level of value to the customer at all times, achieving optimum financial expectation for Airtomic and RBC Bearings, while maintaining current accounts.

Key Position Responsibilities:

• Acts proactively supporting safety at all times. Safety is ALWAYS first.
• Act as a representative for the customer.
• Communicate with customer to manage their delivery priorities.
• Provide clear, timely, responsiveness and detailed quotations to the customer base.
• Work with internal/external customers to clarify and resolve issues.
• Resolve paperwork discrepancies for repair and OEM.
• Assist with execution of repair exchange or purchase parts processing.
• Communicate technical information to the customer.
• Manage OEM customer portals and metrics.
• Perform all other duties as required.

Act on behalf of Airtomic:

• Represent Airtomic in a professional, innovative, positive, pro-active manner.
• Work with customers to obtain engine and parts forecasting.
• Act on behalf of Airtomic for repair, OEM, part sales and PMA/SAR products.
• In case of emergency, must be able to access the internal system to provide information to a customer or make the necessary changes to achieve necessary requirements.
• Maintain Data and Records.

Results Oriented

• Achieve monthly processing goals by daily execution.
• Maintain up-to-date department resources and procedures at all times.
• Serve opportunistic customer base to encourage growth.
  

Required qualification / Education / and/or Experience:

• High School Diploma or equivalent experience.
• Must be multi-task/project oriented with the ability to work under pressure in a fast-paced industry meeting established timelines.
• Excellent verbal, writing, listening and interpersonal skills are required to interact with all functional levels of internal and external contacts.
• Detail orientated and organized.
• Computer literate and proficient with Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong analytical and decision making skills with ability to exercise informed risk taking in order to make judgment calls.

Beneficial Qualifications, Skills and Experience:

• Customer Service background
• Good typing skills

Reporting to this Position:

• None
• Works closely with Account Representatives

Relationships:

• Daily interaction with customers
• Daily interaction with internal departments

Equal Opportunity Employer m/f/h/v

Qualifications

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Motivations

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Self-Starter: Inspired to perform without outside help

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.