Customer Service Sales Coordinator

Vesuvius USA; Champaign (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Vesuvius USA is seeking a Customer Service Sales Coordinator to support customers and the sales team, handling orders, invoicing, and logistics coordination. The role emphasizes accuracy, multi-tasking, and cross-functional collaboration in a fast-paced environment.

The candidate should have 2–5 years in related roles, experience with ERP systems (SAP/JDE), and an understanding of order-to-cash processes. This is an on-site position based in Champaign, IL.

Qualifications

• 2–5 years of experience in customer service, sales coordination, logistics, and/or order management.
• Experience with ERP systems (SAP, JDE, or similar).
• Understanding of order-to-cash processes.

Responsibilities

• Respond to incoming customer inquiries related to orders, pricing, shipments, and invoicing.
• Provide customer and sales support via phone, email, and other channels.
• Enter orders accurately into ERP and manage changes and confirmations.
• Forecast and schedule as needed and communicate risks.
• Ensure accurate invoicing aligned with shipments and pricing.
• Coordinate shipping and receiving activities and track shipments.
• Reconcile consignment inventory and ensure proper billing/documentation.

Skills

Customer service orientation

Multitasking

Attention to detail

Organizational skills

Time management

Effective communication

Cross-functional collaboration

Education

Associate or Bachelor’s degree preferred

Equivalent work experience

Tools

SAP

JDE

Microsoft Excel

Job description

The Customer Service Sales Coordinator is responsible for providing day-to-day customer and sales support by responding to customer inquiries, processing orders, coordinating logistics, and ensuring accurate invoicing. This role serves as a key link between customers, sales, operations, and support functions, with heavy involvement in order execution, shipment coordination, consignment inventory reconciliation, and issue resolution. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Reports to (strong line and dotted line):

Number of and Profile of Direct Reports (direct and indirect):

Financial Responsibility (budget, revenue, assets, …):

$500K-$1M monthly in sales revenue

Key Responsibilities:

• Respond to incoming customer inquiries related to order placement, product availability, pricing, shipments, expediting, invoicing, consignment reconciliation/billing, and special projects.
• Provide customer and sales support through phone, email, and other communication channels.
• Execute customer orders accurately into ERP system and manage order changes, schedule updates, and order confirmations.
• When needed, maintain forecasts and schedules and proactively communicate changes or risks.
• Ensure accurate and timely invoicing in alignment with shipments, pricing, and customer requirements.
• Coordinate shipping and receiving activities (when applicable), including tracking shipments and arranging transportation as needed.
• Timely reconcile consignment inventory and ensure proper billing and documentation.
• Follow up on open orders with production, shipping, logistics, and other internal teams to ensure timely fulfillment.
• Support internal departments such as Engineering, Finance, ITC, Purchasing, Supply Chain and Operations as needed.
• Provide logistical support to customers, including coordination with outside warehouses.

Internal:

• Commercial Team
• Logistics
• Supply Chain
• Customer Service Director
• Manufacturing Schedulers / Shipping Teams
• ITC Team

External:

• Customers
• 3PL
• Outside Suppliers/Vendors/Tollers

Skills:

• Strong customer service orientation with a focus on responsiveness and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Strong organizational and time-management skills.
• Effective prioritization skills to manage multiple, competing demands.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively across functions.
• Proficiency with ERP systems.
• Proficient in Microsoft Office, with emphasis on Microsoft Excel.

Qualifications & Experience:

• Associate or Bachelor’s degree preferred, or equivalent work experience.
• 2–5 years of experience in customer service, sales coordination, logistics, and/or order management.
• Experience working with ERP systems (SAP, JDE, or similar).
• Understanding of order-to-cash processes.

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Education

Associate Arts or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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