Supply Chain Coordinator

Pack House Distribution, LLC; Buena Park (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan with Company M:

Job summary

Pack House Distribution, LLC seeks a Supply Chain Coordinator to manage end-to-end order processing, inventory plans, and retailer routing within our warehouse operations. You will handle customer communications and resolutions to ensure timely logistics execution.

The role emphasizes proficiency with a Warehouse Management System (WMS), strong communication with enterprise clients, and coordination with warehouse staff to optimize workflows in a fast-paced environment.

Qualifications

• Verifiable logistics, distribution, or warehouse customer service experience (Required).
• Verifiable hands-on experience routing for major retailers (Preferred).
• Verifiable hands-on experience using a Warehouse Management System (WMS) (Preferred).

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding shipment status, inventory availability, receiving schedules, and special requests.
• Accurately enter and process inbound/outbound orders into the Warehouse Management System (WMS) and coordinate PO routing for major retailers.
• Collaborate with Operations Manager and warehouse staff to plan workflows, streamline picking/packing, and prioritize shipments.
• Investigate and resolve billing inquiries, order adjustments, and invoicing credits in a timely, professional manner.
• Generate routine inventory/shipping reports and respond to client data requests; maintain digital records per SOPs.

Skills

Microsoft Office

Bilingual English/Spanish

Communication skills

Time management

Analytical skills

Education

High School Diploma

Tools

Warehouse Management System (WMS)

Job description

Job Description

Job Description

At Pack House Distribution, we deliver efficient, reliable, and end-to-end product distribution and freight services. We pride ourselves on operational excellence, seamless inventory management, and strong client relationships. We are seeking a dedicated, detail-oriented Supply Chain Coordinator to join our dynamic warehouse operations team.

** Position Overview**

The Logistics Coordinator / Customer Service Representative serves as the critical liaison between our enterprise clients, vendor networks, and internal warehouse operations. In this role, you will manage end-to-end order processing, inventory control plans, major retailer routing, container tracking, and customer communications to ensure timely and accurate completion of all logistical operations.

** Key Responsibilities**

• ** Customer Account Management & Communication:**
• * Serve as the primary point of contact for customer inquiries regarding shipment status, inventory availability, receiving schedules, and special requests.
  • Proactively communicate potential delivery delays, operational bottlenecks, or inventory discrepancies to clients and management.
• ** Order Management & Vendor Routing:**
• * Accurately enter and process inbound/outbound orders into the Warehouse Management System (WMS).
  • Coordinate purchase order (PO) routing and scheduling for major retail account compliance and delivery windows.
  • Reconcile received POs against open orders to ensure vendor records and inventory counts remain up to date.
• ** Warehouse & Logistics Coordination:**
• * Collaborate closely with the Operations Manager and warehouse floor staff to plan workflows, streamline picking/packing tasks, and prioritize shipments.
  • Track arriving containers, open purchase orders, freight routing, and outgoing carrier schedules.
• ** Billing & Dispute Resolution:**
• * Investigate and resolve billing inquiries, order adjustments, and invoicing credits in a timely, professional manner.
• ** Reporting & Administrative Support:**
• * Generate routine inventory/shipping reports and execute custom project data requests for clients.
  • Maintain precise digital records in accordance with company policies and standard operating procedures.

** Qualifications & Requirements**

• ** Experience:**
• * Verifiable logistics, distribution, or warehouse customer service experience (Required).
  • Verifiable hands-on experience with routing for major retailers (Preferred).
  • Verifiable hands-on experience using a Warehouse Management System (WMS) (Preferred).
• ** Technical Skills:**
• * Proficient in Microsoft Office Suite (Excel, Word, Outlook) with strong general computer skills.
• ** Competencies:**
• * Strong analytical and problem-solving capabilities with a high attention to detail.
  • Excellent written and verbal communication skills; ability to collaborate effectively with both corporate clients and warehouse personnel.
  • Strong time-management skills with the ability to prioritize tasks in a fast-paced environment.
• ** Language & Education:**
• * High School Diploma or equivalent required.
  • ** Bilingual (English / Spanish)** is strongly preferred.

** Benefits & Perks**

• Competitive Hourly Pay ($22 – $27/hr based on experience)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Matching
• Paid Time Off (PTO)