Customer Supp Tech, Associate

PSG Global Solutions; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer support firm in Grand Rapids is seeking individuals for an 8-month contract role, with potential extension. Responsibilities include answering phones, processing emails, and handling self-service tickets while adhering to industry guidelines. Candidates must be flexible with their shifts, have at least one year of customer support experience, and be proficient in Microsoft Office. Timeliness and attendance are crucial. Interested applicants should submit their resumes via the provided email.

Qualifications

• At least 1 year of customer support experience.
• Attendance and timeliness are important.
• Flexibility in working hours and weekend availability.

Responsibilities

• Answer phones, process emails, and manage self-service tickets.
• Staff for go-live events and upgrade phone lines.

Skills

Professional demeanor

Friendly attitude

Typing skills

Documentation skills

Ability to follow specific instructions

Tools

Microsoft Office

Job description

Duration: 8 month contract (possible to extend)

• Must be flexible to work any hour of the day and weekends.
• Responsible for answering phones, processing emails, and processing self service tickets within industry and team guidelines using the knowledge base to resolve issues and questions.
• Also will be asked to staff go-live and upgrade phone lines.
• These individuals will need to be flexible in their shifts, and will be required to be onsite.

Qualifications

• Professional demeanor, friendly, ability to follow rules and standard operating procedures, typing skills, documentation skills, as well as the ability to follow specific instructions.
• Attendance and timeliness are important as well.
• At least 1 year of customer support (not necessarily IT but preferably) experience.
• Experience with the use of Microsoft Office products

Additional Information

This is an urgent job opportunity. Please send your updated resume to mevangelista@visionproteam. com or call me at my number313-279-1020.