Technical and Customer Support Representative

OLSA Resources, Inc.; Las Vegas (NV); On-site; USD 12,615 - 17,967; Full time

Job summary

A leading distribution company is seeking a Technical and Customer Support Representative in Las Vegas. The candidate will assist customers with technical support issues and other inquiries, requiring at least 3 years of call center experience. Excellent communication and problem-solving skills are essential, and flexibility for shifts is necessary. This role is a 4+ month contract starting at $11.10/hr. Candidates must pass a background check to be considered.

Qualifications

• At least 3 years of call center experience, preferably with technical support.
• Flexible with shifts; may work weekends or holidays.
• Must be able to pass a background check.

Responsibilities

• Take incoming calls from customers regarding technical problems.
• Consult customers on issues like tracking packages and processing complaints.
• Ask probing questions to identify root causes and follow troubleshooting procedures.

Skills

Excellent written and oral communication skills

Customer service skills

Problem-solving skills

Job description

Technical and Customer Support Representative

The world's leading distribution company is searching for qualified candidates to assist their customers regarding varying technical or support issues.

Responsibilities

• Take numerous incoming calls from customers regarding any technical problems they may be experiencing.
• Consult customers with other issues such as tracking packages, processing complaints, etc.
• Ask probing questions to determine the root cause of the problem and follow the approved troubleshooting procedure to resolve the issue.

Qualifications

• AT LEAST 3 years call center experience.
• Previous call center experience required, preferably any technical support experience.
• Excellent written and oral communication skills.
• Flexible with shift; may work weekends or holidays.
• Looking for candidates with good work history, good attendance record, a positive attitude, and willingness to learn.
• Must be able to pass a background check to be considered for an interview.

Contract Details

• 4+ month contract
• Starting at $11.10/hr, DOE
• Monday-Friday, any shift between 9:00 AM - 9:00 PM