Customer Success & Tech Support Specialist

RG&T Solutions; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum in Buffalo, NY is seeking a customer service professional to support Community Solutions products. You will resolve inquiries, troubleshoot issues, and assist with activation, billing, and account maintenance.

Ideal candidates have strong English, proven customer service and sales experience, and proficiency with billing systems and Microsoft Office. This role emphasizes effective communication and problem-solving to build long-term customer relationships.

Qualifications

• High school diploma or equivalent.
• Experience in customer service and sales or retention.
• Proficiency in English, troubleshooting Spectrum products, billing systems, and Microsoft Office.
• Strong communication, problem-solving, multitasking, and customer service skills.
• Positive phone demeanor and attention to detail.

Responsibilities

• Resolve inquiries and troubleshoot issues for Video, Internet, and Streaming using diagnostic tools.
• Manage account activation, maintenance, and billing concerns via phone support.
• Recommend upgrades and tailored solutions to boost customer satisfaction.
• Process orders and update accounts in management systems.
• Handle escalations and coordinate field visits for complex problems.

Skills

Customer service

Sales experience

English proficiency

Troubleshooting

Microsoft Office

Billing systems

Education

High School Diploma

Tools

Microsoft Office Suite

Billing systems

Job description

Spectrum in Buffalo, NY is seeking a customer service professional to support Community Solutions products. You will resolve inquiries, troubleshoot issues, and assist with activation, billing, and account maintenance.

Ideal candidates have strong English, proven customer service and sales experience, and proficiency with billing systems and Microsoft Office. This role emphasizes effective communication and problem-solving to build long-term customer relationships.