Customer Service Representative | Technical Support

Charter Communications; Buffalo (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

Charter Communications’ Spectrum Mobile team is seeking a Customer Service Representative focused on Mobile Repair to help customers activate service, resolve billing questions, and troubleshoot devices. You will be the voice of Spectrum, delivering friendly, solution‑oriented support in a fast‑paced call environment.

Based in Buffalo, NY, this role requires excellent communication, multi‑tasking, and a willingness to work a schedule including nights and weekends.

Qualifications

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.

Responsibilities

• Inbound calls to resolve topics including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, and subscriber challenges.
• Provide knowledgeable and efficient customer service for Spectrum Mobile.
• Represent a Fortune 100 company and be the voice of Spectrum.
• Create best‑in‑class customer experiences while solving issues.
• Collaborate with a supportive, energetic team in a open, friendly environment.

Skills

Customer service

Phone experience

Software applications

MS Office

Typing

Communication

Education

High School Diploma

Job description

Customer Service Representative | Technical Support

This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

Overview

Are you a digitally‑savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

Key Responsibilities

• Learn about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service.
• Represent a Fortune 100 company and be the voice of Spectrum.
• Interact with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
• Resolve mobile customer inquiries while creating best‑in‑class customer experiences.
• Work independently in an open, friendly environment while collaborating with a supportive, energetic team.

Job Details

Location: 3920 Main St., Buffalo, NY 14226.

Start Date: July 28th, 2026.

Training Schedule: Tuesday–Saturday, 12:30 PM–9:00 PM for 11 weeks.

Qualifications

Required

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.

Preferred

• 6+ months of customer service experience.
• 6+ months of working with software applications.
• 6+ months of high‑volume phone experience in customer service or a call center.
• 6+ months of working in cable operations, mobile, or telecommunications call center.
• Technical skills: MS Office, computer skills, typing.
• Communication, organization, time management, multi‑tasking, customer service.
• Abilities: dependable, proactive, adaptable, problem‑solving, professional, resilient.

Compensation & Benefits

The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and certain positions are eligible for additional forms of incentive‑based compensation such as bonuses.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

About Spectrum

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.

We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.

Equal Opportunity

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.