Customer Support Representative (Part-Time)

RG&T Solutions; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum in Buffalo, NY is seeking a customer service professional to support Community Solutions products. You will resolve inquiries, troubleshoot issues, and assist with activation, billing, and account maintenance.

Ideal candidates have strong English, proven customer service and sales experience, and proficiency with billing systems and Microsoft Office. This role emphasizes effective communication and problem-solving to build long-term customer relationships.

Qualifications

• High school diploma or equivalent.
• Experience in customer service and sales or retention.
• Proficiency in English, troubleshooting Spectrum products, billing systems, and Microsoft Office.
• Strong communication, problem-solving, multitasking, and customer service skills.
• Positive phone demeanor and attention to detail.

Responsibilities

• Resolve inquiries and troubleshoot issues for Video, Internet, and Streaming using diagnostic tools.
• Manage account activation, maintenance, and billing concerns via phone support.
• Recommend upgrades and tailored solutions to boost customer satisfaction.
• Process orders and update accounts in management systems.
• Handle escalations and coordinate field visits for complex problems.

Skills

Customer service

Sales experience

English proficiency

Troubleshooting

Microsoft Office

Billing systems

Education

High School Diploma

Tools

Microsoft Office Suite

Billing systems

Job description

This role involves providing exceptional customer service by assisting customers with Spectrum’s Community Solutions products and services. Key Responsibilities Include

• Resolving inquiries and troubleshooting issues related to Video, Internet, and Streaming using diagnostic tools
• Managing account activation, maintenance, and billing concerns via phone support
• Recommending upgrades and tailored solutions to enhance customer satisfaction
• Processing orders and updating accounts within management systems
• Handling escalations and coordinating field visits for complex problems
• Contributing ideas to improve customer experience and build long‑term relationships
• Achieving sales activity goals and staying informed about Spectrum products

Qualifications Include

• High school diploma or equivalent
• Customer service and sales or retention experience
• Proficiency in English, troubleshooting Spectrum products, billing systems, and software such as Microsoft Office
• Strong communication, problem‑solving, multitasking, and customer service skills
• Positive phone demeanor and attention to detail

Preferred experience: Over 1 year in cable operations or telecommunications call centers.