Billing & Customer Care Specialist

Spectrum; City of Schenectady (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Spectrum is seeking a Professional Customer Service Representative to join our billing team in Schenectady, NY. You will work in the office, handling inbound billing inquiries with accurate product knowledge and attentive account support.

We value empathetic, organized, and multi-tasking professionals who communicate clearly and deliver high-quality service. Spectrum is a Fortune 100 company committed to acting with integrity and respect.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries.
• Provide product knowledge and account support to Spectrum customers.
• Empathize with customers while addressing their billing needs and meeting customer service standards.
• Establish and grow professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.

Skills

Typing

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Spectrum is seeking a Professional Customer Service Representative to join our billing team in Schenectady, NY. You will work in the office, handling inbound billing inquiries with accurate product knowledge and attentive account support.

We value empathetic, organized, and multi-tasking professionals who communicate clearly and deliver high-quality service. Spectrum is a Fortune 100 company committed to acting with integrity and respect.