Customer Success Team Lead — Client Growth & Retention

We Are Working; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

We Are Working in the United States is seeking a Customer Success Supervisor to lead a team dedicated to ensuring customer success and satisfaction. You will oversee the implementation of customer success strategies, guide your team, and collaborate with cross-functional departments to build lasting relationships.

The role emphasizes coaching, performance reviews, and proactive problem solving to improve retention and service quality, with a flexible 8:00 AM–5:00 PM EST schedule.

Qualifications

• 2+ years of relevant experience; supervisory experience a plus
• Bachelor's degree preferred but not mandatory
• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Proficient with Microsoft Office Suite.

Responsibilities

• Lead client engagement, ensuring tasks are completed on time with high quality.
• Understand client challenges and finalize solutions.
• Build and maintain relationships with customers and stakeholders.
• Lead and mentor the team; foster a customer-focused culture.
• Develop strategies to enhance satisfaction and retention.
• Set performance expectations; conduct reviews and provide feedback.
• Help team understand client goals and achieve success with our product/service.
• Train new team members and coach existing staff.
• Help with shift coverage and staffing.

Skills

Leadership

Customer service

Communication

Time management

Organizational

Problem solving

Supervisory experience

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

We Are Working in the United States is seeking a Customer Success Supervisor to lead a team dedicated to ensuring customer success and satisfaction. You will oversee the implementation of customer success strategies, guide your team, and collaborate with cross-functional departments to build lasting relationships.

The role emphasizes coaching, performance reviews, and proactive problem solving to improve retention and service quality, with a flexible 8:00 AM–5:00 PM EST schedule.