Scaled Customer Success Manager - Retention & Growth Leader

BILL; California (MO); Remote; USD 133,000 - 189,000; Full time

Benefits offered by this job

Health plans

HSA/FSA accounts

Life Insurance

EAP

Holidays & time off

Employee Stock Purchase Program

Wellness initiatives

Recognition & referrals

Job summary

BILL is seeking a Manager of the Scaled Customer Success team to oversee a high-volume group of Scaled CSMs. You will drive world-class customer experience, retention, and revenue expansion across native US zones, with a remote-first culture and optional in-person collaboration in key offices.

You will build scalable processes and mentor a growing team in a fast-paced fintech environment. You’ll partner with sales, product, and finance to optimize outcomes, design ramp programs for new hires,

Qualifications

• Experience leading a high-volume customer success or account management team.
• Background in B2B SaaS or fintech is preferred.
• Ability to build structure in fast-changing environments.

Responsibilities

• Own performance of a scaled CSM team and drive retention outcomes.
• Ramp and onboard new Scaled CSMs and establish operating cadence.
• Coordinate cross-functionally with sales, product, CX, and finance.

Skills

CSM management

B2B SaaS

Fintech

CRM tooling

Gainsight

Tools

Gainsight

Job description

BILL is seeking a Manager of the Scaled Customer Success team to oversee a high-volume group of Scaled CSMs. You will drive world-class customer experience, retention, and revenue expansion across native US zones, with a remote-first culture and optional in-person collaboration in key offices.

You will build scalable processes and mentor a growing team in a fast-paced fintech environment. You’ll partner with sales, product, and finance to optimize outcomes, design ramp programs for new hires,