Hybrid Enterprise SaaS Customer Success Lead

Zs Associates; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

ZS Associates is seeking a Customer Success Lead to partner with enterprise customers post-sale, driving platform adoption and business outcomes. You’ll bridge customers with Product and GTM teams to influence roadmap and strategy, ensuring expansion opportunities are pursued.

Ideal candidates have 5+ years in enterprise SaaS or B2B roles, strong executive communication, and a client-first mindset. Travel is required; a hybrid work model is offered in the United States.

Qualifications

• Minimum 5 years in customer success, account management, or similar enterprise roles.
• Experience driving platform adoption and delivering measurable business outcomes.
• Proven collaboration with Product and GTM/Sales to influence strategy and priorities.
• Ability to translate Voice of the Customer into internal actions and product decisions.
• Comfort with renewal/retention motions and identifying expansion opportunities.

Responsibilities

• Serve as trusted advisor across post-sale lifecycle, driving platform adoption.
• Collaborate with Product and GTM teams to shape roadmap and commercial strategy.
• Translate customer needs into actionable recommendations and product improvements.
• Work cross-functionally with executives and clients to ensure business outcomes.
• Balance multiple strategic accounts in a fast-paced environment.

Skills

Customer success

Account management

Cross-functional collaboration

Voice of the Customer

Executive communication

Analytical mindset

Organization skills

Team collaboration

English fluency

Education

Bachelor's degree

MBA or related preferred

Tools

Salesforce

CRM tools

Job description

ZS Associates is seeking a Customer Success Lead to partner with enterprise customers post-sale, driving platform adoption and business outcomes. You’ll bridge customers with Product and GTM teams to influence roadmap and strategy, ensuring expansion opportunities are pursued.

Ideal candidates have 5+ years in enterprise SaaS or B2B roles, strong executive communication, and a client-first mindset. Travel is required; a hybrid work model is offered in the United States.