Client Service Associate - Payroll & HR Tech

Paychex; Tempe (AZ); On-site; USD 20,000 - 38,000; Full time

Job summary

Paychex is seeking a customer service professional in Tempe, AZ to support Paychex products through phone, email, chat, and other channels. The role emphasizes timely follow-up, SLA adherence, and accurate data handling within Paychex systems.

Under guidance, you will build familiarity with multiple Paychex offerings, handle client interactions, and contribute to a respectful, efficient service culture in a fast-paced work environment.

Qualifications

• Bachelor's Degree - Preferred

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service professional in Tempe, AZ to support Paychex products through phone, email, chat, and other channels. The role emphasizes timely follow-up, SLA adherence, and accurate data handling within Paychex systems.

Under guidance, you will build familiarity with multiple Paychex offerings, handle client interactions, and contribute to a respectful, efficient service culture in a fast-paced work environment.