Customer Success & Support Specialist

Checkr, Inc.; Nashville (TN); On-site; USD 23,185 - 29,150; Full time

Benefits offered by this job

Learning and development allowance

Competitive cash and equity compensation

100% medical, dental, and vision coverage

Flexible PTO policy

Monthly wellness stipend

Job summary

Checkr, Inc. in Nashville, TN, is seeking a dedicated Customer Support Representative to deliver exceptional service via phone, email, and chat. Candidates should have over a year of customer support experience in settings like contact centers or SaaS platforms, along with exceptional communication skills and the ability to troubleshoot technical issues.

The role offers a competitive salary range of $16.83 to $21.16 per hour, depending on experience and location. Benefits include 100% medical coverage and learning opportunities.

Qualifications

• 1+ years of customer support experience in a high-volume environment.
• Exceptional verbal and written communication skills.
• Proven ability to troubleshoot software and hardware issues.

Responsibilities

• Deliver exceptional customer support via phone, email, and chat.
• Troubleshoot technical and procedural issues efficiently.
• Engage in proactive outreach to enhance customer satisfaction.

Skills

Customer support experience

Communication skills

Technical troubleshooting

Multitasking ability

Resilience and commitment

Job description

Checkr, Inc. in Nashville, TN, is seeking a dedicated Customer Support Representative to deliver exceptional service via phone, email, and chat. Candidates should have over a year of customer support experience in settings like contact centers or SaaS platforms, along with exceptional communication skills and the ability to troubleshoot technical issues.

The role offers a competitive salary range of $16.83 to $21.16 per hour, depending on experience and location. Benefits include 100% medical coverage and learning opportunities.