In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Nashville (TN); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

401k Plan with employer matching

AT&T wireless discount

Job summary

A prominent business solution provider is seeking a Retail Support Specialist in Nashville to deliver hands-on customer support. This role requires strong communication skills and the ability to manage escalated situations professionally. Responsibilities include engaging directly with customers in retail locations, resolving account concerns, and troubleshooting devices. Competitive pay at $26 per hour with comprehensive training and benefits offered, including health insurance and a 401k plan.

Qualifications

• Strong customer service and communication skills.
• Ability to manage high-stress situations professionally.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Provide friendly support to customers in retail environments.
• Resolve account and billing inquiries.
• Troubleshoot devices and network issues.
• Document all customer interactions accurately.

Skills

Customer service

Communication

Multitasking

Problem-solving

Professionalism

Job description

A prominent business solution provider is seeking a Retail Support Specialist in Nashville to deliver hands-on customer support. This role requires strong communication skills and the ability to manage escalated situations professionally. Responsibilities include engaging directly with customers in retail locations, resolving account concerns, and troubleshooting devices. Competitive pay at $26 per hour with comprehensive training and benefits offered, including health insurance and a 401k plan.