Client Support Specialist, FinTech Real Estate

Built Technologies; Nashville (TN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equity in the form of stock options

Learning Grant program

401k with match

Unlimited PTO policy

Job summary

Built Technologies in Nashville, TN is seeking a Customer Support Representative to deliver exceptional experiences to users of their AI-powered real estate platform. In this dynamic role, you'll be the first point of contact for customers, troubleshooting issues and advocating for their needs.

The ideal candidate has 2+ years of technical support experience and superior communication skills. The position offers a salary range of $45,000 to $65,000 annually, along with a robust benefits package including equity, health coverage, and unlimited PTO.

Qualifications

• 2+ years experience in technical support or customer service.
• Strong problem-solving skills and customer-first approach.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Provide support via phone, email, and chat.
• Escalate complex issues to senior team members.
• Document resolutions and improve knowledge bases.

Skills

Technical support experience

Problem-solving skills

Customer service mindset

Communication skills

Familiarity with customer support tools

Tools

Salesforce

Zendesk

Jira

Google Suite

Job description

Built Technologies in Nashville, TN is seeking a Customer Support Representative to deliver exceptional experiences to users of their AI-powered real estate platform. In this dynamic role, you'll be the first point of contact for customers, troubleshooting issues and advocating for their needs.

The ideal candidate has 2+ years of technical support experience and superior communication skills. The position offers a salary range of $45,000 to $65,000 annually, along with a robust benefits package including equity, health coverage, and unlimited PTO.