Customer Support Specialist

Checkr, Inc.; Nashville (TN); On-site; USD 23,185 - 29,150; Full time

Benefits offered by this job

Learning and development allowance

Competitive cash and equity compensation

100% medical, dental, and vision coverage

Flexible PTO policy

Monthly wellness stipend

Job summary

Checkr, Inc. in Nashville, TN, is seeking a dedicated Customer Support Representative to deliver exceptional service via phone, email, and chat. Candidates should have over a year of customer support experience in settings like contact centers or SaaS platforms, along with exceptional communication skills and the ability to troubleshoot technical issues.

The role offers a competitive salary range of $16.83 to $21.16 per hour, depending on experience and location. Benefits include 100% medical coverage and learning opportunities.

Qualifications

• 1+ years of customer support experience in a high-volume environment.
• Exceptional verbal and written communication skills.
• Proven ability to troubleshoot software and hardware issues.

Responsibilities

• Deliver exceptional customer support via phone, email, and chat.
• Troubleshoot technical and procedural issues efficiently.
• Engage in proactive outreach to enhance customer satisfaction.

Skills

Customer support experience

Communication skills

Technical troubleshooting

Multitasking ability

Resilience and commitment

Job description

What You’ll Do

• Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
• Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
• Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
• Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
• Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
• Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What You Bring

• 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
• Exceptional verbal and written communication skills with strong active listening and reading comprehension
• Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
• High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
• Demonstrated resilience, self-management, and commitment to continuous learning and improvement
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)

$16.83—$21.16 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Equal Employment Opportunities

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy

If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

• Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., [e-mail] or [e-mail]).