Customer Success & Support Specialist

Messenger; Greenville (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Messenger is seeking a Customer Account Specialist to champion customer retention and satisfaction. You will work with field sales agents to turn prospects into Messenger customers, focusing on building loyalty and delivering world-class service.

Shift: 9am–2pm. Pay: $17–$19/hour based on experience. Responsibilities include handling inquiries, resolving issues, and maintaining customer records while leveraging Messenger product knowledge to enhance satisfaction and sales.

Qualifications

• Requires excellent communication with customers via multiple channels.
• Must be service-oriented and able to resolve customer issues.
• Proficient with computers and basic software.
• Knowledge of Messenger products or ability to learn quickly.

Responsibilities

• Interact with customers by phone, email, online chat, or in person to provide support and information.
• Resolve customer problems and concerns and document interactions.
• Maintain customer records with inquiries, complaints, and actions taken.
• Use product knowledge to answer questions or escalate to the right staff.
• Collaborate with field sales to meet goals and customer needs.

Skills

Communication

Service mindset

Computer skills

Product knowledge

Team player

Troubleshooting

Education

High school diploma or equivalent

Customer service experience

Product/service experience preferred

Job description

Messenger is seeking a Customer Account Specialist to champion customer retention and satisfaction. You will work with field sales agents to turn prospects into Messenger customers, focusing on building loyalty and delivering world-class service.

Shift: 9am–2pm. Pay: $17–$19/hour based on experience. Responsibilities include handling inquiries, resolving issues, and maintaining customer records while leveraging Messenger product knowledge to enhance satisfaction and sales.