Customer Success & Retention Specialist

Messenger; Auburn (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Messenger is seeking a Customer Account Specialist to champion our customers by ensuring retention, satisfaction, and outstanding service that exceeds expectations. This role partners with field sales agents to turn prospects into Messenger customers and to support ongoing relationships.

The position emphasizes building loyalty through world-class service and proactive problem-solving, with a focus on delivering solutions that drive satisfaction and sales results.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Some experience with the product or service is preferred.

Responsibilities

• Interact with customers via phone, email, online chat, or in person to provide support and information on an assigned product or service.
• Resolve customers’ problems and concerns with appropriate actions.
• Maintain changes to customer databases and records of interactions and inquiries.
• Use knowledge of products or services to answer inquiries or forward to the appropriate staff.
• Participate in department strategy meetings or committees as appropriate.
• Adhere to Standard Operating Procedures.
• Exhibit a professional demeanor when interfacing with customers.
• Provide accurate information, guidance and timely solutions to customer requests, quotes and complaints.
• Collaborate with field sales agents to support sales goals.

Skills

Excellent communication

Service orientation

Proficient computer skills

Product/service knowledge

Team focus

Technical support & troubleshooting

Education

High school diploma or equivalent

Job description

Messenger is seeking a Customer Account Specialist to champion our customers by ensuring retention, satisfaction, and outstanding service that exceeds expectations. This role partners with field sales agents to turn prospects into Messenger customers and to support ongoing relationships.

The position emphasizes building loyalty through world-class service and proactive problem-solving, with a focus on delivering solutions that drive satisfaction and sales results.