Part Time Customer Account Specialist

Messenger; Greenville (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Messenger is seeking a Customer Account Specialist to champion customer retention and satisfaction. You will work with field sales agents to turn prospects into Messenger customers, focusing on building loyalty and delivering world-class service.

Shift: 9am–2pm. Pay: $17–$19/hour based on experience. Responsibilities include handling inquiries, resolving issues, and maintaining customer records while leveraging Messenger product knowledge to enhance satisfaction and sales.

Qualifications

• Requires excellent communication with customers via multiple channels.
• Must be service-oriented and able to resolve customer issues.
• Proficient with computers and basic software.
• Knowledge of Messenger products or ability to learn quickly.

Responsibilities

• Interact with customers by phone, email, online chat, or in person to provide support and information.
• Resolve customer problems and concerns and document interactions.
• Maintain customer records with inquiries, complaints, and actions taken.
• Use product knowledge to answer questions or escalate to the right staff.
• Collaborate with field sales to meet goals and customer needs.

Skills

Communication

Service mindset

Computer skills

Product knowledge

Team player

Troubleshooting

Education

High school diploma or equivalent

Customer service experience

Product/service experience preferred

Job description

Overview

The Messenger Customer Account Specialist is the champion for our customers and will ensure all customers are retained, satisfied, and wowed by providing world-class service and solutions that exceed customer expectations. This role will work with the field sales agents in all endeavors with customers and help assist in turning prospects into Messenger customers. Customer Account Specialists will always focus on building customer relationships that enhance customer loyalty, which in turn will help increase sales.

Overview

The Messenger Customer Account Specialist is the champion for our customers and will ensure all customers are retained, satisfied, and wowed by providing world-class service and solutions that exceed customer expectations. This role will work with the field sales agents in all endeavors with customers and help assist in turning prospects into Messenger customers. Customer Account Specialists will always focus on building customer relationships that enhance customer loyalty, which in turn will help increase sales.

Shift: 9am - 2pm

Pay: $17-19/hour based on experience

Duties/Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains all changes to customer databases and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Participates in department strategy meetings or committees as appropriate.
• Adhere to all Standard Operating Procedures.
• Exhibit a professional demeanor when interfacing with customers
• Strong knowledge of all Messenger products to increase customer satisfaction and sales.
• Provide accurate information, expertise, guidance and timely solutions to customer requests, problems, quotes, and complaints utilizing available Messenger resources.
• Make resolutions on all disputes over product, quality, price, and delivery with a sense of urgency to satisfy customers.
• Work with the field sales agent to contribute towards achieving goals and customer satisfaction. This includes assisting with agent requests and communicating customer needs to the agent.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Must be team focused and determined to provide world class service.
• Skills in technical support and troubleshooting a plus.

Education and Experience

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.