Part Time Customer Account Specialist

Messenger; Auburn (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Messenger is seeking a Customer Account Specialist to champion our customers by ensuring retention, satisfaction, and outstanding service that exceeds expectations. This role partners with field sales agents to turn prospects into Messenger customers and to support ongoing relationships.

The position emphasizes building loyalty through world-class service and proactive problem-solving, with a focus on delivering solutions that drive satisfaction and sales results.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Some experience with the product or service is preferred.

Responsibilities

• Interact with customers via phone, email, online chat, or in person to provide support and information on an assigned product or service.
• Resolve customers’ problems and concerns with appropriate actions.
• Maintain changes to customer databases and records of interactions and inquiries.
• Use knowledge of products or services to answer inquiries or forward to the appropriate staff.
• Participate in department strategy meetings or committees as appropriate.
• Adhere to Standard Operating Procedures.
• Exhibit a professional demeanor when interfacing with customers.
• Provide accurate information, guidance and timely solutions to customer requests, quotes and complaints.
• Collaborate with field sales agents to support sales goals.

Skills

Excellent communication

Service orientation

Proficient computer skills

Product/service knowledge

Team focus

Technical support & troubleshooting

Education

High school diploma or equivalent

Job description

The Messenger Customer Account Specialist is the champion for our customers and will ensure all customers are retained, satisfied, and wowed by providing world-class service and solutions that exceed customer expectations. This role will work with the field sales agents in all endeavors with customers and help assist in turning prospects into Messenger customers. Customer Account Specialists will always focus on building customer relationships that enhance customer loyalty, which in turn will help increase sales.

Shift: 10am - 3pm

Duties/Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains all changes to customer databases and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Participates in department strategy meetings or committees as appropriate.
• Adhere to all Standard Operating Procedures.
• Exhibit a professional demeanor when interfacing with customers
• Strong knowledge of all Messenger products to increase customer satisfaction and sales.
• Provide accurate information, expertise, guidance and timely solutions to customer requests, problems, quotes, and complaints utilizing available Messenger resources.
• Make resolutions on all disputes over product, quality, price, and delivery with a sense of urgency to satisfy customers.
• Work with the field sales agent to contribute towards achieving goals and customer satisfaction. This includes assisting with agent requests and communicating customer needs to the agent.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Must be team focused and determined to provide world class service.
• Skills in technical support and troubleshooting a plus.

Education and Experience

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.