Client Success Account Manager

Answering Service Care; Florida; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Health/Dental/Vision & Term Life

PTO (Start earning on day one)

Employee Assistance Program

Childcare Reimbursement up to $375 a month

Gym membership reimbursement

Company-sponsored snacks

Reward and Recognition platform

Job summary

A leading live answering service provider in the Town of Florida seeks a Customer Account Specialist to manage client relationships and ensure satisfaction. The ideal candidate has over 5 years of customer service experience and excels in communication and organization. This mid-senior level position offers a competitive hourly rate between $22–$25. The company promotes a supportive culture with benefits like paid training, health insurance, and childcare reimbursement.

Qualifications

• Minimum of 5 years of customer service experience.
• At least 2 years in client relationship management.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Nurture client relationships and ensure expectations are met.
• Direct ownership of client accounts with proactive communication.
• Target KPIs in CSAT, NPS, and client growth.
• Collab with Operations Manager for client satisfaction.
• Participate in strategic planning for service enhancement.

Skills

Customer service experience

Client relationship management

Communication skills

Problem-solving skills

Organizational skills

Proficiency in Windows and Web applications

Flexibility and dependability

Engaging and approachable attitude

Education

Bachelor's Degree in Business Management or related field

Tools

MS Office

Google Docs

Job description

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