Customer Success & Support Analyst – Transport Tech

First Student; Cincinnati (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

First Student in Cincinnati, OH seeks a Customer Support Specialist to address issues with company applications on tablets and computers. You will interact with customers via phone, email, and in-app feedback channels, helping to resolve problems and capture feedback for product improvement.

The role requires a BS/BA or equivalent, 0–2 years of experience, strong written and verbal communication, and basic MS Office knowledge.

Qualifications

• Degree or equivalent experience required.
• 0–2 years of experience preferred.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Transportation or logistics experience preferred.
• Basic knowledge of Microsoft Office products.
• Public speaking via video chat.

Responsibilities

• Respond to and resolve customer issues related to company applications for tablets and computers.
• Serve as customer liaison for suggestions and new offerings (dashboards, apps, bus tracking, etc.).
• Maintain records of application performance and shortcomings for senior staff.

Skills

Customer service

Verbal communication

Written communication

Public speaking

Problem solving

Education

BS/BA degree or equivalent experience

Tools

Microsoft Office

Job description

First Student in Cincinnati, OH seeks a Customer Support Specialist to address issues with company applications on tablets and computers. You will interact with customers via phone, email, and in-app feedback channels, helping to resolve problems and capture feedback for product improvement.

The role requires a BS/BA or equivalent, 0–2 years of experience, strong written and verbal communication, and basic MS Office knowledge.