Customer Service Representative

Guild Garage Group; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

Holidays

401(k) with match

Employee discounts

Referral program

Growth opportunities

Job summary

Guild Garage Group in Vacaville, CA is seeking a Customer Service Representative to be the friendly first point of contact for customers, answer inquiries, and schedule service calls. Initially, the role is in-office Monday–Friday 8–5 with a 60–90 day onboarding; after training, weekend work becomes remote for Sat/Sun while weekdays stay in office.

The team values empathy, problem-solving, and growth, and offers a comprehensive benefits package, paid time off, and opportunities to advance within

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus).
• Weekend availability (once onboarding and training is complete).
• Excellent communication and active listening skills.
• Highly organized with strong time management and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a bonus (but we'll train the right person!).

Responsibilities

• Provide exceptional service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn our offerings inside and out—becoming a knowledgeable go-to resource

Skills

Customer service

Communication

Organizational skills

Active listening

Problem solving

Weekend availability

ServiceTitan familiarity

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Customer Service Representative | Vacaville, CA

Hourly Position | Annual Pay Range: $35,000–$45,000 ($21/hr)

Weekend availability is required (once onboarding and training is complete)

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let's Talk. Your Future Starts Here!

At Right Way Garage Doors, we're more than just a home services company—we're a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.

We're looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn't just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Initially, the CSR will work Monday-Friday 8-5, in office, so they can get acclimated and train properly. This usually is a 60-90 day cycle. After that time period, most CSRs are comfortable on the phone and can answer 80-90% of any customer inquiry. After this training period, a successful employee will transition to a weekend schedule, which Sat/Sun is remote work. Our facility/office is closed over the weekend, so the employee will receive a laptop and be able to work from home. Weekdays are always in-office.

What You'll Be Doing

• Provide exceptional service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn our offerings inside and out—becoming a knowledgeable go-to resource

What We're Looking For

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Weekend availability (once onboarding and training is complete)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we'll train the right person!)
• A team player who is excited about growth and contributing to success
• High school diploma or equivalent

Why You'll Love It Here

• A supportive, team-first culture where your efforts are valued
• Clear opportunities for advancement—we love to promote from within
• Respect, recognition, and rewards for hard work and dedication
• Hands-on training and mentorship to help you succeed
• A chance to grow your career with a respected and expanding local company

What We Offer

• Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match
• Employee Discounts on products and services
• Employee Referral Program
• Be part of a world-class network of residential service brands that invests in your development
• A strong focus on internal growth with opportunities to move into senior roles

Location: Vacaville, CA

Position Type: Full-Time, Hourly

Annual Compensation: $35,000–$45,000 based on experience

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Right Way may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range$35,000—$45,000 USD