Customer Success & Supply Chain Coordinator

Kdc One; Mahwah (NJ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Short-Term and Long-Term Disability

Life Insurance

Paid Vacation Time

Paid Holidays

Performance-Based Annual Bonus

Job summary

kdc/one Acupac, 55 Ramapo Valley Road, Mahwah, NJ, is seeking a Client Services Representative to manage end-to-end customer accounts and coordinate demand, forecasting, inventory, and new product introductions across the organization.

The CSR will own performance measurement, monthly KPI tracking (OTIF, inventory levels, and sales), and maintain strong relationships with customer contacts while delivering timely updates in CS&OP forums.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3-5 years in a commercial, customer service, or account management role.
• Strong interpersonal and leadership capabilities.
• Excellent written and verbal communication skills.
• Proficiency with manufacturing and supply chain information systems.
• Advanced proficiency in Microsoft Office.

Responsibilities

• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Enter purchase orders into the ERP system and communicate order details and change requests to Planning partners.
• Confirm production timelines with customers and follow procedures for order cancellations and push-out requests.
• Support day-to-day customer requests in coordination with Supply Chain and other internal partners.
• Communicate critical customer information to cross-functional teams (R&D, Operations, Planning, QA, Technical Services).
• Deliver customer-focused solutions aligned with customer objectives and escalate issues as needed.
• Manage inventory targets and coordinate resolution of excess or aging inventory.
• Partner with Finance to develop and update customer cost sheets.
• Build and maintain strong professional relationships with customer contacts.
• Prepare and present executive-level customer updates for CS&OP meetings.
• Perform additional duties as assigned.

Skills

Customer service

Account management

ERP/MRP systems

MS Excel

Cross-functional coordination

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Tools

MS PowerPoint

Job description

kdc/one Acupac, 55 Ramapo Valley Road, Mahwah, NJ, is seeking a Client Services Representative to manage end-to-end customer accounts and coordinate demand, forecasting, inventory, and new product introductions across the organization.

The CSR will own performance measurement, monthly KPI tracking (OTIF, inventory levels, and sales), and maintain strong relationships with customer contacts while delivering timely updates in CS&OP forums.