Client Service Representative - Acupac Business Dev. Salary SGA

Kdc One; Mahwah (NJ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Short-Term and Long-Term Disability

Life Insurance

Paid Vacation Time

Paid Holidays

Performance-Based Annual Bonus

Job summary

kdc/one Acupac, 55 Ramapo Valley Road, Mahwah, NJ, is seeking a Client Services Representative to manage end-to-end customer accounts and coordinate demand, forecasting, inventory, and new product introductions across the organization.

The CSR will own performance measurement, monthly KPI tracking (OTIF, inventory levels, and sales), and maintain strong relationships with customer contacts while delivering timely updates in CS&OP forums.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3-5 years in a commercial, customer service, or account management role.
• Strong interpersonal and leadership capabilities.
• Excellent written and verbal communication skills.
• Proficiency with manufacturing and supply chain information systems.
• Advanced proficiency in Microsoft Office.

Responsibilities

• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Enter purchase orders into the ERP system and communicate order details and change requests to Planning partners.
• Confirm production timelines with customers and follow procedures for order cancellations and push-out requests.
• Support day-to-day customer requests in coordination with Supply Chain and other internal partners.
• Communicate critical customer information to cross-functional teams (R&D, Operations, Planning, QA, Technical Services).
• Deliver customer-focused solutions aligned with customer objectives and escalate issues as needed.
• Manage inventory targets and coordinate resolution of excess or aging inventory.
• Partner with Finance to develop and update customer cost sheets.
• Build and maintain strong professional relationships with customer contacts.
• Prepare and present executive-level customer updates for CS&OP meetings.
• Perform additional duties as assigned.

Skills

Customer service

Account management

ERP/MRP systems

MS Excel

Cross-functional coordination

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Tools

MS PowerPoint

Job description

Client Service Representative - Acupac Business Dev. Salary SGA

kdc/one Acupac, 55 Ramapo Valley Road, Mahwah, New Jersey, United States of America

Job Description

Posted Tuesday, August 18, 2026 at 4:00 AM

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emergingbeauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly4,800 talented and dedicated employees in North America.

Title: Client Services Representative (CSR)

Reports to: Senior Manager Client Services

Department: Client Services - Exempt

Position Summary

The Client Services Representative is responsible for end-to-end management of assigned customer accounts, including both external customer relationships and internal cross functional coordination. This role ensures customer requirements are met by aligning demand, forecasting, capacity, inventory, and new product introductions across the organization. The position also owns performance measurement and reporting, tracking both Kolmar and customer KPIs- such as attainment, OTIF, inventory levels, excess/ obsolete materials disposition, BOM integrity and sales tracking-on a monthly basis.

Responsibilities :

• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Enter purchase orders into the ERP system and communicate order details and change requests to Planning partners.
• Confirm production timelines with customers and follow established procedures for order cancellations and push-out requests.
• Support day-to-day customer requests in coordination with Supply Chain and other internal partners.
• Communicate critical customer information—such as launch dates and special requirements—to cross-functional teams (R&D, Operations, Planning, QA, Technical Services).
• Deliver customer-focused solutions aligned with customer objectives and promptly escalating issues as needed.
• Manage inventory targets and coordinate the resolution, disposition, and mitigation of excess or aging inventory.
• Partner with Finance to develop, maintain, and update customer cost sheets.
• Build and maintain strong, professional relationships with customer contacts to foster trust, transparency, and collaboration.
• Prepare and present executive-level customer updates and materials for CS&OP meetings.
• Perform additional duties and special projects as assigned by the immediate supervisor.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain or a related field, or equivalent experience preferred.
• 3-5 years of experience in a commercial, customer service, or account management role.
• Strong interpersonal and leadership capabilities.
• Excellent written and verbal communication skills.
• Proficiency with manufacturing and supply chain information systems.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proven problem-solving and conflict management skills.
• Working knowledge of MRP/ERP systems.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently with minimal supervision.

Competitive Benefits Package

We offer a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees. Benefits include, but are not limited to:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Life Insurance
• Paid Vacation Time
• Paid Holidays
• Performance-Based Annual Bonus

Eligibility and benefit offerings may vary based on employment status and company policy.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any othercharacteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.

kdc/one Acupac, 55 Ramapo Valley Road, Mahwah, New Jersey, United States of America