Customer Success Account Manager - Growth & Retention (UT)

United Parcel Service, Inc.; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

United Parcel Service, Inc. in the Salt Lake City area is seeking a Signature Customer Success Supervisor to manage a high-volume portfolio of smaller customers and drive satisfaction and retention at scale.

You will leverage dashboards and reporting to deliver value and guidance to clients. The role emphasizes proactive engagement, upsell and cross-sell opportunities, and ensuring product adoption across UPS solutions.

Qualifications

• 0-4 years in customer success or related roles.
• SMB account management experience.
• Strong organizational skills and a data-driven mindset.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact for assigned accounts and resolve routine inquiries.
• Coordinate with sales, support, and UPS operations to deliver supply chain solutions.
• Engage existing customers to increase value and prevent churn through periodic check-ins and performance reviews.
• Identify upsell and cross-sell opportunities and drive product adoption and growth.

Skills

Customer success

Account management

Organization

Data-driven

Written communication

Job description

United Parcel Service, Inc. in the Salt Lake City area is seeking a Signature Customer Success Supervisor to manage a high-volume portfolio of smaller customers and drive satisfaction and retention at scale.

You will leverage dashboards and reporting to deliver value and guidance to clients. The role emphasizes proactive engagement, upsell and cross-sell opportunities, and ensuring product adoption across UPS solutions.