Customer Success Account Manager - Growth & Retention

UOH UPS Inc (Ohio); Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is seeking a Signature Customer Success Account Manager to support a territory across Grand Island, Hastings, Columbus, and Western NE. You will manage a high volume of smaller customers, drive satisfaction and retention, and guide upsell and cross-sell opportunities to grow account value.

You will leverage dashboards and reporting, coordinate with sales and operations, and focus on scalable, value-driven guidance to maximize customer success with UPS solutions.

Qualifications

• 1-4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact and advocate for assigned accounts; coordinate with sales, support, and operations.
• Proactively engage customers to enhance value and prevent churn; conduct periodic check-ins and reviews.
• Identify upsell opportunities and guide customers to resources for additional value.
• Update CRM with retention data and plan next steps for churn prevention or growth.

Skills

Customer success experience

Organizational skills

Data-driven mindset

Written communication

Job description

UPS is seeking a Signature Customer Success Account Manager to support a territory across Grand Island, Hastings, Columbus, and Western NE. You will manage a high volume of smaller customers, drive satisfaction and retention, and guide upsell and cross-sell opportunities to grow account value.

You will leverage dashboards and reporting, coordinate with sales and operations, and focus on scalable, value-driven guidance to maximize customer success with UPS solutions.