Customer Success & Onboarding Lead | Flexible Hours

Energy Innovation Corp; Spokane Valley (WA); On-site; USD 64,000 - 89,000; Full time

Benefits offered by this job

Wellness perks

Flexible hours

Career development

Job summary

Consulting Edge in Spokane Valley, WA is seeking a Customer Support Specialist who thrives on fast-paced targets and empathetic service to customers.

You will grow brand awareness, handle inbound calls, report on ROI, onboard clients with a scoring model, and craft a referral program to boost shareability.

We offer a competitive salary range of $64,000–$89,000 per year, flexible hours, wellness perks, and meaningful career development within a quality-obsessed team.

Qualifications

• Meticulous attention to detail across every deliverable.
• Portfolio that speaks louder than any line on your resume.
• Adaptability and resilience when facing shifting requirements.
• Experience thriving in a slow-to-anger, deadline-driven setting like Consulting Edge.
• Fluency in inbound call handling earned the hard way, not just from a tutorial.

Responsibilities

• Grow brand awareness through Empathy and Inbound Call Handling initiatives.
• Report on attribution and channel ROI to inform the $64,000 - $89,000 budget cycle.
• Steer Consulting Edge prospects from interest to invoice without friction.
• Hunt for partnership angles no one in Spokane Valley, WA has tried.
• Stand up a Customer Onboarding-driven scoring model the whole team believes.
• Stitch together a referral program Consulting Edge customers want to share.
• Prospect via cold calls, emails, and social selling to fill the internship pipeline.

Skills

Attention to detail

Portfolio demonstrated

Adaptability

Deadline-driven

Inbound call handling

Job description

Consulting Edge in Spokane Valley, WA is seeking a Customer Support Specialist who thrives on fast-paced targets and empathetic service to customers.

You will grow brand awareness, handle inbound calls, report on ROI, onboard clients with a scoring model, and craft a referral program to boost shareability.

We offer a competitive salary range of $64,000–$89,000 per year, flexible hours, wellness perks, and meaningful career development within a quality-obsessed team.