Customer Success Manager, SaaS Growth & Renewals
Merge Labs
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Benefits offered by this job
Job summary
Merge is seeking a Customer Success Manager to lay foundations for repeatable revenue growth. You will work directly with technical stakeholders to escalate and resolve issues, and you will manage our customers' post-sales journey from onboarding to renewal, collaborating with sales and technical services to ensure adoption.
The ideal candidate will have 3+ years in a Customer Success or Account Management role, a passion for advocating on behalf of customers, and an entrepreneurial mindset to
Qualifications
- 3+ years in a Customer Success or Account Management role for software products.
- Advocates for customers and acts as an extension of the customer team.
- Autonomy to own a portfolio and drive outcomes; able to escalate to executives when needed.
- Entrepreneurial mindset to thrive in a fast-moving startup environment.
- Strong collaboration and teamwork across functions.
Responsibilities
- Directly engage with technical stakeholders to escalate and resolve issues swiftly.
- Own the post-sales journey from onboarding to renewal; collaborate with sales and services.
- Manage a portfolio of 40-50 commercial customers and drive adoption.
- Identify upsell opportunities and support contract renewals to improve retention.
Skills
Job description
Merge is seeking a Customer Success Manager to lay foundations for repeatable revenue growth. You will work directly with technical stakeholders to escalate and resolve issues, and you will manage our customers' post-sales journey from onboarding to renewal, collaborating with sales and technical services to ensure adoption.
The ideal candidate will have 3+ years in a Customer Success or Account Management role, a passion for advocating on behalf of customers, and an entrepreneurial mindset to
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