Customer Success & Steel Sales Specialist

Olympic-Steel; Buford (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid holidays and vacation

401(k) with employer match

Tuition reimbursement

Employee discounts

Referral program

Job summary

Olympic Steel in Buford, GA, is seeking a Customer Service Representative to maintain, grow, and service existing accounts in the assigned territory. You will respond to customer inquiries in a timely manner while treating customers courteously and discuss material and processing requirements with customers, offering value-added options based on product specs and profitability.

You will work closely with Production Planning, Materials Management, Outside Sales, Sales Management, and other

Qualifications

• Bachelor's degree or related sales experience.
• 1+ years of related experience.
• Knowledge of steel industry and product knowledge a plus.
• Skilled at customer service and sales.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Maintain, grow, and service existing accounts in the assigned territory.
• Respond to customer inquiries promptly and courteously, discuss material and processing requirements.
• Suggest value-added options based on customer needs and product specs.
• Identify substitutes or alternatives when availability is limited and communicate effectively with internal teams.
• Collaborate with Production Planning, Materials Management, Outside Sales, and Sales Management to ensure customer satisfaction.

Skills

Customer service

Sales experience

Steel knowledge

Communication skills

Education

Bachelor's degree or related sales experience

Job description

Olympic Steel in Buford, GA, is seeking a Customer Service Representative to maintain, grow, and service existing accounts in the assigned territory. You will respond to customer inquiries in a timely manner while treating customers courteously and discuss material and processing requirements with customers, offering value-added options based on product specs and profitability.

You will work closely with Production Planning, Materials Management, Outside Sales, Sales Management, and other