Customer Service Representative

Olympic-Steel; Buford (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid holidays and vacation

401(k) with employer match

Tuition reimbursement

Employee discounts

Referral program

Job summary

Olympic Steel in Buford, GA, is seeking a Customer Service Representative to maintain, grow, and service existing accounts in the assigned territory. You will respond to customer inquiries in a timely manner while treating customers courteously and discuss material and processing requirements with customers, offering value-added options based on product specs and profitability.

You will work closely with Production Planning, Materials Management, Outside Sales, Sales Management, and other

Qualifications

• Bachelor's degree or related sales experience.
• 1+ years of related experience.
• Knowledge of steel industry and product knowledge a plus.
• Skilled at customer service and sales.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Maintain, grow, and service existing accounts in the assigned territory.
• Respond to customer inquiries promptly and courteously, discuss material and processing requirements.
• Suggest value-added options based on customer needs and product specs.
• Identify substitutes or alternatives when availability is limited and communicate effectively with internal teams.
• Collaborate with Production Planning, Materials Management, Outside Sales, and Sales Management to ensure customer satisfaction.

Skills

Customer service

Sales experience

Steel knowledge

Communication skills

Education

Bachelor's degree or related sales experience

Job description

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first - always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization. Learn more about Olympic Steel at iamolympicsteel.com.

Job Description

The Customer Service Representative is responsible for maintaining, growing, and servicing primarily existing, and occasionally new, accounts in an assigned territory. This position responds to customer inquiries in a timely manner while treating customers courteously and discusses material and processing requirements with customers and suggests value-added options/solutions based upon customer requirements, including applicable types, grades, sizes, tolerances, processing possibilities, packaging and delivery. The Representative also identifies materials available or soon to be available to meet customer order specifications based on product requirements and potential profitability and suggests possible substitutions/alternatives when material or service requested is not available. This position proactively identifies customer needs and advises customers of potential issues with orders, including delivery set-backs, material shortages, credit or others, resolves customer complaints and claims by partnering with the appropriate parties internally, and elicits feedback from customers regarding products, services, pricing, overall performance and status of open quotes to monitor customer satisfaction. The Representative works closely with the Production Planning, Materials Management, Outside Sales, Sales Management, and other departments as necessary.

Qualifications

• Bachelor's degree or related sales experience
• 1+ years of related experience
• Knowledge of steel industry and product knowledge a plus
• Skilled at customer service and sales
• Ability to communicate effectively, both written and verbal

Why Work for Olympic Steel

Olympic Steel offers comprehensive benefits, including:

• Medical, dental, and vision benefits
• Paid holidays and vacation
• 401(k) with employer match
• Tuition reimbursement & Employee Discount Programs
• Referral program

We offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact - at our company, in the local community and in the world. For a comprehensive view of our benefits visit Steelperks.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.