Customer Experience Specialist

GetHired, Inc.; Zion (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic and supportive work culture

On-the-job training and development

Job summary

GetHired, Inc. is a mobile truck and trailer repair company seeking a Customer Experience Specialist to join the Zion, Illinois team. You will manage all aspects of our customers' service needs, coordinating with technicians to ensure prompt repairs and maintenance for fleets.

In this role you will answer inbound calls, schedule services, keep customers informed of status, and document requests in our system, delivering exceptional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 2+ years of customer service experience
• Excellent verbal and written communication
• Strong problem-solving and decision-making skills
• Ability to work under pressure in a fast-paced environment
• Proficiency with Microsoft Office and CRM systems
• Knowledge of trucking industry or mechanic shop experience is a plus

Responsibilities

• Answer inbound customer service calls and respond to inquiries via email or chat
• Coordinate and schedule repair and maintenance services for fleets
• Keep customers informed of the status of repairs and maintenance services
• Provide exceptional customer service at all times
• Document service requests and maintain accurate records in the system

Skills

Customer service experience

Communication skills

Problem-solving

Under pressure

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM system

Job description

We are a mobile truck and trailer repair company dedicated to providing high-quality repair and maintenance services to our customers. Our team of skilled technicians work around the clock to keep our customers' fleets running smoothly. We are now seeking highly motivated and customer-focused individuals to join our team as a Customer Experience Specialist.

As a Customer Experience Specialist, you will be responsible for managing all aspects of our customers' service needs. You will work closely with our team of technicians to ensure that our customers receive prompt and efficient service. Your primary responsibilities will include:

• Answering inbound customer service calls and responding to inquiries via email or chat
• Coordinating and scheduling repair and maintenance services for our customers' fleets
• Keeping customersinformed of the status of their repairs and maintenance services
• Providing exceptional customer service at all times
• Documenting service requests and maintaining accurate records in our system

Qualifications:

• High school diploma or equivalent; college degree preferred
• 2+ years of experience in customer service in a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making skills
• Ability to work well under pressure in a fast-paced environment
• Proficiency in Microsoft Office and experience working with a CRM system
• Knowledge of the trucking industry and/or experience working in a mechanic shop is a plus

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Dynamic and supportive work environment
• On-the-job training and professional development opportunities