Customer Experience & Parts Support Specialist

Wheeler Fleet Solutions; Somerset (Somerset County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Generous Paid Time Off

Employee Assistance Program

Tuition Reimbursement

401(k) plan

Job summary

Wheeler Fleet Solutions is seeking a customer service associate in the United States to handle calls, emails, and orders while supporting the sales team. The role represents Wheeler as a professional supplier and information resource within the fleet parts industry.

You will assist customers with stocking levels, follow up promptly, and escalate issues to management when needed. The position emphasizes accuracy, customer satisfaction, and teamwork.

Qualifications

• High school diploma or GED required.
• Demonstrates strong organizational skills.
• Basic knowledge of Microsoft Office Suite.
• Customer-oriented attitude essential.
• Candidates must pass background check and drug test.

Responsibilities

• Take customer calls and perform required follow up.
• Place and coordinate customer orders as needed.
• Process customer emails and inquiries.
• Identify opportunities to improve customer experience.
• Determine proper stocking levels with customers.
• Follow up with customers on the same day of the call.
• Forward complex inquiries to the research department as needed.
• Communicate part quality concerns to relevant teams.
• Document, monitor, and resolve customer complaints/escalations.
• Manage customer master records and data integrity.
• Process returns and correct errors.
• Perform other duties as assigned.

Skills

Organizational skills

Customer-oriented

Microsoft Office

Phone support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Wheeler Fleet Solutions is seeking a customer service associate in the United States to handle calls, emails, and orders while supporting the sales team. The role represents Wheeler as a professional supplier and information resource within the fleet parts industry.

You will assist customers with stocking levels, follow up promptly, and escalate issues to management when needed. The position emphasizes accuracy, customer satisfaction, and teamwork.