Order-to-Cash & CRM Operations Lead

Mac Papers and Packaging; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Mac Papers + Packaging seeks a Commercial Operations Manager to streamline quote-to-cash processes and support strategic commercial initiatives. You will partner with Supply Chain, Operations, IT and Finance to ensure accurate ERP transactions and high-quality CRM data, enabling better customer service and forecasting.

Responsibilities include data quality, CRM adoption, and cross-functional process improvements across the commercial function, with emphasis on efficiency and accuracy in a

Qualifications

• High school diploma or GED required; Bachelor’s preferred.
• ERP/CRM systems knowledge; Infor M3 valued.
• Proven ability to improve processes and data quality.

Responsibilities

• Streamline quote-to-cash and sales order processes.
• Partner with Supply Chain, Operations, IT, and Finance.
• Maintain high-quality CRM data and promote digital ordering.
• Support deal room activities and financial analyses.
• Ensure accurate ERP transactions and timely order processing.

Skills

ERP/CRM knowledge

Data quality

Process improvement

Analytical thinking

Education

Bachelor's degree or related equivalent

In-depth ERP/CRM knowledge (Infor M3 valued)

Tools

Infor M3

Microsoft Office

Job description

Mac Papers + Packaging seeks a Commercial Operations Manager to streamline quote-to-cash processes and support strategic commercial initiatives. You will partner with Supply Chain, Operations, IT and Finance to ensure accurate ERP transactions and high-quality CRM data, enabling better customer service and forecasting.

Responsibilities include data quality, CRM adoption, and cross-functional process improvements across the commercial function, with emphasis on efficiency and accuracy in a