Customer Success Specialist - Semiconductors

Pentagon Technologies; Hayward (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

401K with employer matching

Health, dental, vision insurance

Long-Term Disability (employer paid)

Life and AD&D (employer paid & vol

Employee Assistance Plan (EAP)

Job summary

Pentagon Technologies, Inc. in Hayward, CA, is seeking a Customer Service Representative to maintain relationships with customers and internal teams. You will document order details, communicate changes, and ensure timely, accurate responses across departments.

Ideal candidates have 1–2 years in customer service, strong English communication, and solid computer skills. On-site work, with generous benefits and opportunities for growth within a thriving semiconductor services company.

Qualifications

• High school diploma or GED.
• Must be able to speak, read and write in English; additional languages a plus.
• Minimum 1–2 years of customer service experience in a business office setting or completed business college courses, or equivalent combination of education and experience.
• Basic computer skills and proficiency in email, word processing, and spreadsheet functionality.
• Have clear verbal and written communication skills.
• Email traffic can be high and must be able to organize and prioritize.
• Superb phone personality and ability to act professionally with respect and empathy.
• Must possess the abilities to multitask and work well under pressure.
• Preferred work experience in the Semiconductor Industry.

Responsibilities

• Handle all communications between the customer and Pentagon Technologies. This includes emails, phone and teleconference calls. Must be willing to attend customer on site meetings.
• The scope includes requesting work to be performed, expediting requests, acting as an intermediary between customer and engineering on processing issues, and handling all account updates such as expedite fees.
• Understand and follow operating procedures as assigned to the department to assure consistent, reliable and timely responses to customer inquiries and/or issues.
• Attend daily site level meetings, production planning and customer escalations to ensure quality customer service.
• Perform customer service representative duties and respond to customer inquiries on a regular basis.
• Become well versed with customer portals and expectations.

Skills

English fluency

Customer service

Computer skills

Communication

Multitasking

Semiconductor industry

Organization

Phone etiquette

Education

GED

Job description

Pentagon Technologies, Inc. in Hayward, CA, is seeking a Customer Service Representative to maintain relationships with customers and internal teams. You will document order details, communicate changes, and ensure timely, accurate responses across departments.

Ideal candidates have 1–2 years in customer service, strong English communication, and solid computer skills. On-site work, with generous benefits and opportunities for growth within a thriving semiconductor services company.