Customer Growth Manager – Inside Sales (Semiconductors)

Defense Search; Hauppauge (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

Defense Search in Hauppauge, NY is seeking a Customer Growth Manager to grow a portfolio across distribution, contract manufacturers, and direct end users within a discrete semiconductor environment.

The role emphasizes turning data into action, proactive engagement, and cross-functional collaboration to close sales gaps and drive revenue growth. On-site, full-time position with opportunities to expand strategic programs.

Qualifications

• 4+ years of commercial, customer relationship management, inside sales, operations, or related experience required
• 5+ years of related commercial, customer relationship management, or operations experience preferred
• Experience in inside sales, account growth, customer growth, account management, customer relationship management, or account executive-style roles preferred
• Experience with semiconductors, discrete semiconductors, electronic components, industrial products, technical products, or related distribution strongly preferred
• Experience selling to or working with distributors, contract manufacturers, direct end users, purchasing teams, engineering teams, program management teams, or supply chain teams preferred
• Strong analytical ability required
• Ability to interpret data and translate it into meaningful business insight required
• Strong commercial and revenue-driving mindset required
• Proactive and opportunistic sales approach required
• Ability to convert quotes, leads, and customer activity into new or expanded business required
• Ability to engage customers directly through calls, emails, LinkedIn, and follow-up activity required
• Strong cross-functional communication skills required
• Ability to explain problems clearly, articulate opportunities, and influence stakeholders across functions required
• Ability to balance analytics with interpersonal customer engagement required
• Experience with CRM and ERP systems preferred
• Salesforce experience preferred
• AS/400 experience preferred
• Experience with quoting, analytics, sales engagement, or outreach tools preferred
• Experience with Salesloft or similar sales execution platforms preferred
• Comfort learning new tools and helping build better sales processes
• Ability to use customer data, quote data, product data, pricing data, and market information to identify growth opportunities
• Understanding of the relationship between sales activity, customer demand, operations, supply chain, and pricing preferred
• Ability to maintain accurate customer, opportunity, quote, and pipeline records
• Ability to support forecasts, win/loss reviews, customer follow-up, and sales strategy improvement
• Strong organization, follow-through, and time management skills
• Strong written and verbal communication skills
• Ability to work onsite in Hauppauge, NY
• Ability to support a full-time, permanent opportunity

Responsibilities

• Own sales performance for an assigned customer base
• Understanding performance against targets and identifying customers or products contributing to gaps
• Taking action to close sales gaps and grow assigned accounts
• Growing business by increasing volume on products customers already purchase
• Winning new part numbers, new programs, and expanded customer opportunities
• Reactivating business that has declined, stopped, or become inactive
• Supporting sales efforts focused on commodity semiconductor products with identified market demand
• Proactively engaging customers through calls, email, LinkedIn, and other outreach channels
• Building relationships across purchasing, engineering, program management, and supply chain contacts
• Understanding customer demand, upcoming requirements, target pricing, and competitive alternatives
• Managing opportunities from initial quote request through purchase order
• Following up consistently until opportunities result in an order or a clear reason for loss
• Understanding why business is won or lost based on price, availability, lead time, competition, and timing
• Sharing win/loss insights to improve pricing, stocking, and sales strategy
• Analyzing customer purchase history, quote activity, and product-level data
• Identifying where demand is growing, where business has declined, and where share may be lost
• Turning analysis into a prioritized plan for selling activity
• Evaluating the results of pricing, stocking, and bundling actions
• Maintaining accurate customer, contact, opportunity, and quote information in Salesforce
• Updating value, likelihood of closing, next steps, and timing within CRM systems
• Participating in monthly sales forecasts
• Providing leadership with clear visibility into expected business, risks, and actions being taken
• Participating in or helping establish a recurring win/loss review process
• Supporting pricing, stocking, and sales strategy through trend feedback and performance insights
• Providing Pricing and Supply Chain teams with competitor pricing, target pricing, customer requirements, availability needs, lead time needs, and future demand information
• Identifying recurring issues that make it harder to win business
• Estimating potential lost revenue related to pricing, availability, quote turnaround, or internal process issues
• Bringing leadership recommended solutions to improve sales performance
• Supporting post-sale order execution when coverage requires it
• Processing purchase orders, order acknowledgements, changes, cancellations, returns, and RMAs as needed
• Resolving delivery or documentation issues as needed
• Supporting day-to-day account servicing, accurate system records, technical inquiries, quality inquiries, and urgent customer needs
• Working cross-functionally with sales, pricing, supply chain, operations, customer relationship teams, and leadership
• Using Salesforce, quoting tools, analytics tools, AS/400, and related platforms to support customer growth
• Performing other duties as assigned

Skills

CRM experience

Sales analytics

Lead conversion

Customer growth

Account management

Prospecting

Phone-based sales

Education

Bachelor's degree preferred

Tools

Salesforce

ERP systems

CRM tools

Quoting tools

Job description

Defense Search in Hauppauge, NY is seeking a Customer Growth Manager to grow a portfolio across distribution, contract manufacturers, and direct end users within a discrete semiconductor environment.

The role emphasizes turning data into action, proactive engagement, and cross-functional collaboration to close sales gaps and drive revenue growth. On-site, full-time position with opportunities to expand strategic programs.