Customer Success Specialist - Scheduling & Support

ADG | Artisan Design Group; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Artisan Design Group (ADG) is seeking a Customer Service Representative to partner with our team and ensure long-term success for our business. You will resolve issues accurately and efficiently while maintaining high customer satisfaction.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced office environment. Competitive benefits and supportive teamwork are offered.

Qualifications

• Excellent customer service skills.
• Strong computer skills (Outlook and phone experience is a plus).
• Strong written and verbal communication skills.
• Proven organizational skills in working with customers and team members.
• Exceptional attention to detail, both in verbal and written forms.
• Ability to multitask and manage multiple priorities.
• Self-motivated, results oriented, and accountable.
• High school graduate or some College.
• General computer knowledge.

Responsibilities

• Interacting with customers, field Inspectors, and homeowners.
• Manage emails and phone calls
• Schedule repairs and inspections as needed
• Resolving customer service issues (Scheduling Appointments)
• Data entry (UFactory and RFMS)
• Daily email and phone communication with customers, field inspectors and homeowners.
• General administrative tasks, team support, and solving service issues.

Skills

Customer service

Outlook proficiency

Communication skills

Organizational skills

Attention to detail

Multitasking

Self-motivated

General computer knowledge

Education

High school diploma or equivalent

Some college coursework

Job description

Artisan Design Group (ADG) is seeking a Customer Service Representative to partner with our team and ensure long-term success for our business. You will resolve issues accurately and efficiently while maintaining high customer satisfaction.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced office environment. Competitive benefits and supportive teamwork are offered.