Customer Experience Specialist — Scheduling & Support

adsalarm; Aurora (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Alarm Detection Systems (ADS) is seeking a Customer Experience Representative to be the primary contact for customers, answer questions, coordinate scheduling, and support field technicians. This onsite, fast-paced role emphasizes thoughtful communication, organization, and problem-solving to ensure responsive, professional service.

You will handle multiple channels, document interactions, and contribute to a team that values customer focus, collaboration, and continuous improvement in servicing

Qualifications

• 1–2 years of customer service or call center experience.
• Bilingual English/Spanish is a plus.
• Proficient communication skills, both verbal and written.
• Organized with attention to documentation and follow-up.

Responsibilities

• Handle inbound and outbound customer communication via phone, email, text, and web submissions.
• Assist customers with account questions, service requests, scheduling, and billing concerns.
• Coordinate inspections, service appointments, and changes with field technicians.
• Document interactions and resolutions in company systems.
• Support the Service Department with outreach and scheduling campaigns.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Alarm Detection Systems (ADS) is seeking a Customer Experience Representative to be the primary contact for customers, answer questions, coordinate scheduling, and support field technicians. This onsite, fast-paced role emphasizes thoughtful communication, organization, and problem-solving to ensure responsive, professional service.

You will handle multiple channels, document interactions, and contribute to a team that values customer focus, collaboration, and continuous improvement in servicing