Customer Experience & Growth Specialist

Artifactuprising.Com; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Flexible vacation policy

Gym partnership

401(k) matching plan

Year-End Company Bonus Plan

Job summary

Artifact Uprising in Colorado is seeking a Customer Experience Coordinator to be the voice of the brand, engaging customers via email and live chat and guiding them through their creative journeys with empathy. You will resolve issues, support product questions, and help customers navigate the site to ensure a smooth experience.

This role blends customer support, sales enablement, and technical troubleshooting, with opportunities to upsell and build lasting relationships while collaborating

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 1–3 years in a customer support or client-facing role; eCommerce experience preferred.
• Sales-minded with an ability to identify opportunities and drive conversion.
• Comfortable with multiple technical platforms (e.g., Zendesk, Google Suite, Looker).
• Able to prioritize and troubleshoot effectively in a fast-paced, high-volume environment.
• Strong written and verbal communication skills with a warm, professional tone.
• Team player with excellent attention to detail and follow-through.
• Calm under pressure and always customer-first in your approach.
• Teachable and excited to grow.

Responsibilities

• Deliver timely, accurate, and empathetic responses to customer inquiries via email and live chat.
• Support customers with product questions, order issues, payments, and website navigation.
• Proactively upsell and convert interest into purchases with thoughtful, needs-based guidance.
• Retain customers through exceptional service and relationship-building.
• Identify and surface patterns in customer feedback to inform internal improvements.
• Collaborate on cross-functional projects and assist with ad hoc tasks to support overall CX performance.
• Occasionally work evenings or weekends based on team needs and seasonal demand.
• Monitor and ensure customer orders successfully progress through fulfillment.
• Partner with production teams to identify and resolve order-related issues, coordinating customer communication when action is needed to prevent delays.
• Support continuous improvement initiatives by identifying opportunities to streamline and automate CX processes and workflows.
• Manage customer-facing promotional and credit code programs, including setup, troubleshooting, and ongoing maintenance.
• Process specialized customer account requests, including tax-exempt account management and account deletion requests.
• Assist in monitoring and escalating potentially fraudulent activity to protect customers and the business.
• Provide technical support expertise to the CX team, assisting with complex troubleshooting and platform-related customer issues.
• Support CX reporting and analytics efforts by gathering, analyzing, and sharing customer insights to inform business decisions.

Skills

Customer support

Client-facing

Sales mindset

Zendesk

Looker

Google Suite

Education

Bachelor’s degree or equivalent relevant experience

Tools

Zendesk

Google Suite

Looker

Job description

Artifact Uprising in Colorado is seeking a Customer Experience Coordinator to be the voice of the brand, engaging customers via email and live chat and guiding them through their creative journeys with empathy. You will resolve issues, support product questions, and help customers navigate the site to ensure a smooth experience.

This role blends customer support, sales enablement, and technical troubleshooting, with opportunities to upsell and build lasting relationships while collaborating