Client Success & Scheduling Champion

Redwood Services; West Albany (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Weekly bonuses

Paid vacation and sick time

Health, dental, and vision coverage

401(k) plan with company match

Company-paid life insurance

Paid training and development

Year-round employment

Dedicated personal workspace in Albany

Job summary

Crisafulli Bros. in Albany, NY is seeking a Customer Success Representative who is professional, dependable, personable, and committed to delivering an excellent customer experience.

In this in‑office role, you’ll answer questions, resolve concerns, and help customers schedule appointments, serving as the friendly voice throughout the interaction. The position offers a team-oriented environment and growth opportunities.

Qualifications

• Previous customer service, customer success, call center, appointment scheduling, or office experience preferred
• Excellent communication and interpersonal skills, especially over the phone
• Strong attention to detail and organizational skills
• Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach
• Ability to multitask, prioritize and stay organized in a fast-paced environment
• Positive, professional attitude with a genuine desire to help and care for customers
• Comfortable working with computers, scheduling platforms, and learning new software systems
• Ability to work independently while also being a supportive and collaborative team player
• Reliable and comfortable working in an in‑office, phone‑based environment

Responsibilities

• Answer questions and address concerns from customers
• Help customers schedule appointments and navigate the process
• Maintain a friendly, reliable voice in every interaction
• Provide professional, personalized service from start to finish

Skills

Customer service

Phone skills

Communication

Attention to detail

Organizational skills

Multitasking

Team player

Independent worker

Office experience

Tools

Scheduling platforms

Computers

Job description

Crisafulli Bros. in Albany, NY is seeking a Customer Success Representative who is professional, dependable, personable, and committed to delivering an excellent customer experience.

In this in‑office role, you’ll answer questions, resolve concerns, and help customers schedule appointments, serving as the friendly voice throughout the interaction. The position offers a team-oriented environment and growth opportunities.