Customer Success Specialist - Remote & Cross-Functional Impact

Interface, Inc.; Arizona; On-site; USD 55,000 - 90,000; Full time

Job summary

Interface, Inc. is seeking a Customer Success Specialist in Arizona to own order entry and drive timely project progression. You will partner with Account Executives, contractors, designers, and operations to keep opportunities moving from inquiry through delivery.

The role emphasizes ownership, problem solving, and customer-first service. You will develop product knowledge for suitability across corporate, healthcare, higher education, and K-12 spaces, while using CRM/ERP systems to resolve

Qualifications

• Experience supporting customers in commercial interiors, flooring, construction, manufacturing, or related industry.
• CRM and ERP familiarity and ability to navigate systems quickly.
• Ability to learn product specifications, installation requirements, and processes.

Responsibilities

• Own accurate and timely order entry and provide order status updates.
• Coordinate with Account Executives, contractors, and designers to move projects forward.
• Assist with inventory checks, installation schedules, and product options.
• Collaborate with Planning, Logistics, Credit, Sales to resolve issues.
• Support international orders and freight arrangements where applicable.
• Leverage technology and AI to improve efficiency and customer experience.

Skills

Organizational skills

Written communication

Verbal communication

Customer-first mindset

Ownership

Collaborative

Problem solving

Technical aptitude

Tech platforms

Microsoft Office

AI & automation

Tools

Salesforce CRM

JD Edwards ERP

Microsoft Office

Job description

Interface, Inc. is seeking a Customer Success Specialist in Arizona to own order entry and drive timely project progression. You will partner with Account Executives, contractors, designers, and operations to keep opportunities moving from inquiry through delivery.

The role emphasizes ownership, problem solving, and customer-first service. You will develop product knowledge for suitability across corporate, healthcare, higher education, and K-12 spaces, while using CRM/ERP systems to resolve