Customer Success & Projects Coordinator

Interface, Inc.; Arizona; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Interface, Inc. is seeking a Customer Support Specialist to support our customers and partner with Account Executives to grow the business. This role centers on order entry and learning all CS aspects, collaborating with contractors, architects, and end users to ensure on‑time delivery.

You will manage CRM projects, handle product recommendations, and coordinate with technical teams to ship mock‑ups and trials while maintaining daily/weekly tasks and supplier communications.

Qualifications

• Ability to prioritize multiple, simultaneous assignments in a fast paced environment.
• Strong interpersonal communication skills.
• Strong team mentality.
• Technical aptitude and ability to learn and retain product specs, installation processes and uses.
• Experience using Microsoft Office Suite.

Responsibilities

• Primary responsibilities will center around order entry, although will be fully trained on all aspects of the CS role.
• Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO’s in.
• Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, KB ext.).
• Act as an outfacing team, who talks to all customers.
• Complete weekly tasks generated through CRM through customer accounts and opportunities.
• Recommend products for various technical spaces within facilities.
• Sometimes review take‑offs and drawings with an understanding of blueprints.
• Manage inventory levels with customers to make sure our nora product meets their demanding installation schedules.
• Work with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.
• Work alongside technical team to ensure mock‑ups and sales trials are created and shipped out in a timely manner.
• Conduct weekly calls with the AE in which the 30‑60‑90 report is reviewed and sales phases are assessed for accuracy. Next action steps or activities are then generated.
• Follow up with awarded contractors to obtain POs in order to meet monthly sales numbers.
• Put together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice.
• Working with purchasing to manage the customs process.

Skills

Prioritization

Interpersonal communication

Team mentality

Technical aptitude

MS Office proficiency

Tools

Salesforce

JD Edwards

ERP systems

CRM systems

Job description

Interface, Inc. is seeking a Customer Support Specialist to support our customers and partner with Account Executives to grow the business. This role centers on order entry and learning all CS aspects, collaborating with contractors, architects, and end users to ensure on‑time delivery.

You will manage CRM projects, handle product recommendations, and coordinate with technical teams to ship mock‑ups and trials while maintaining daily/weekly tasks and supplier communications.