Customer Success & Projects Specialist

Interface, Inc.; Atlanta (GA); Remote; USD 45,000 - 60,000; Full time

Job summary

Interface, Inc. seeks a Customer Support Specialist to partner with Account Executives, ensuring orders are entered accurately and on time.

You will collaborate with flooring contractors, architects, and designers, manage CRM-driven projects from lead to PO, and coordinate sample shipments and colors.

A strong team mindset, excellent communication, and proficiency with Salesforce or JD Edwards help you thrive in our fast-paced, remote role.

Qualifications

• Ability to prioritize multiple, simultaneous assignments in a fast paced environment.
• Strong interpersonal communication skills.
• Strong team mentality.
• Technical aptitude and ability to learn product specs, installation processes and uses.
• Experience using Microsoft Office Suite.

Responsibilities

• Center around order entry and CRM management from lead to PO.
• Call on Contractors, General Contractors, Architects, Designers, End Users.
• Complete weekly CRM tasks for customer accounts and opportunities.
• Recommend products for varied spaces within facilities and review blueprints.
• Coordinate inventory and color changes with customers and sample shipments.
• Work with technical team to ensure mock-ups and sales trials are created and shipped timely.
• Prepare freight quote requests and coordinate with warehouse on costs.
• Conduct weekly calls with AE to review 30-60-90 reports and plan next steps.

Skills

Interpersonal communication

Prioritization

Team collaboration

CRM systems

Microsoft Office

Tools

Salesforce

JD Edwards

Job description

Interface, Inc. seeks a Customer Support Specialist to partner with Account Executives, ensuring orders are entered accurately and on time.

You will collaborate with flooring contractors, architects, and designers, manage CRM-driven projects from lead to PO, and coordinate sample shipments and colors.

A strong team mindset, excellent communication, and proficiency with Salesforce or JD Edwards help you thrive in our fast-paced, remote role.