Remote Customer Support & Projects Specialist

InterfaceFLOR; Arizona; Remote; USD 45,000 - 65,000; Full time

Job summary

Interface, a global flooring and sustainability leader, seeks a Customer Support Specialist to support customers and partner with Account Executives to grow the business. The role centers on order entry, CRM-driven project management, and coordinating with contractors, architects, and end users to ensure on-time delivery.

You will work with a collaborative team, applying organization, communication, and problem-solving skills to deliver a great customer experience and support internal teams.

Qualifications

• Ability to prioritize multiple, simultaneous assignments in a fast paced environment.
• Strong interpersonal communication skills.
• Strong team mentality.

Responsibilities

• Process orders and manage projects in CRM from lead to PO.
• Coordinate with flooring contractors, architects, designers to move projects forward.
• Collaborate with purchasing and warehouse to meet timelines and install schedules.
• Provide timely updates and weekly status reports to Account Executives.

Skills

Multitasking

Interpersonal communication

Team mindset

Technical aptitude

Microsoft Office

Tools

Salesforce

JD Edwards

CRM system

Job description

Interface, a global flooring and sustainability leader, seeks a Customer Support Specialist to support customers and partner with Account Executives to grow the business. The role centers on order entry, CRM-driven project management, and coordinating with contractors, architects, and end users to ensure on-time delivery.

You will work with a collaborative team, applying organization, communication, and problem-solving skills to deliver a great customer experience and support internal teams.